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Contact
Austen is a one-woman operation - CJ runs the storefront, curates the collections, manages the website/social media (it's me, hi!), operates the storefront, and ships all orders. Your support of this dream makes her incandescently happy.
Brick & Mortar Storefront
325 East Walnut Street
Suite 102 (By BookMarx!)
SPRINGFIELD, MO, 65806
HOURS
Sunday, Monday, Tuesday: CLOSED
Wednesday: 11AM - 6PM
Thursday: 11AM - 6PM
Friday: 11AM - 6PM
Saturday: 11AM - 4PM
Inclement weather?
Check our social media for hours!
Return Policy
IN-PERSON RETURN (SPRINGFIELD, MO)
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Returns are accepted 14 Days from the Purchase Date with original receipt, tags attached, or in original packaging. Item must be free of stains, odors, pet hair, and be unwashed/unworn.
ONLINE RETURN
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Buyer must contact AB (Austen Boutique) via email (hello@austenboutique.com) within 14 days of receiving items to request a return shipping label.
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Items must be shipped within 7 days of receiving the return shipping label.
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AB will provide a return shipping label, but the buyer is responsible for return shipping costs which will be deducted from the final refund amount.
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Items must be unworn, unwashed, and have original tags attached.
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Items must be free of stains, odors, and pet hair.
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If it is an item other than clothing it must be in the original packaging and unused.